Frequently Asked Questions

Getting Started

1. How does Veil work?

Download the free app from the App Store or Google Play and sign up in under 30 seconds
Browse profiles in Discover and tap ❤️ Like or ❌ Pass.
If someone Likes you back, it’s a Match—and you can chat instantly.
For a full walkthrough, go to Menu → Help → How to Use.

2. Is Veil halal?

Unlike other Muslim marriage apps, we do not believe in ‘Halal dating’ according to Shariah, this term does not exist. We want to cater to all Muslims, from those who are very practising to those who are less so. Our service is not a place to freely socialise with the opposite sex but one where those serious about finding their life partners.

We strive to give our users the features needed to help them stay safe and be mindful of their obligations to themselves and others. In keeping with this, included only in Veil:

Photo Privacy Your photos can optionally be hidden preventing superficial browsing and ensuring matches match on the personality rather than just aesthetics
Wali/Guardian support Include a guardian in all of your Chats for extra peace of mind
Reporting Report inappropriate conduct instantly. All reports are dealt with and are dealt with accordingly.

3. Is Veil free?

Veil is completely free to use. You can Swipe, Match, and Chat for free. It is completely free to Match and Chat if both members Like each other. Simple! You even get a free Booster (Instant Match) every month. If you, however, wanted to increase your chances of finding a spouse we do offer premium features such as one-off Booster matches aswell as ‘Veil Premium’ which offers you several additional benefits to help you find the one much faster at the lowest priced monthly membership in the Muslim matchmaking industry.

Account & Privacy

1. How do I deactivate or delete my account?

To permanently delete your account, email us at support@veil.mobi stating your ‘Username’ and ‘DOB’.

2. Can I hide my photos?

Veil thrives on being a personality-based matchmaking app, Some don’t feel comfortable with their photos being seen by others without speaking to them first. You are in complete control of your photos. You can choose to have your photos Blurred to all members. You can then choose to reveal your photos to a specific match at a time of your choosing (in the Chat tap the top-right menu button and tap Reveal photos). Once unmatched or blocked your photos revert back to being Blurred automatically. Both are optional however and are not recommended. Profiles with Visible photos receive 7x more matches and are unmatched less. To change your Photo privacy, go to Menu → Edit Profile → My Photos and amend the bottom option to apply or remove Veil filter.

3. Will you share my personal info?

No. We take our users privacy very seriously, using military-grade encryption to handle user data. Your phone number is private to you and will not be shared to anyone, ever. Your photos are only visible to others based on your photo privacy settings. Please see our Privacy Policy for further information.

4. How do I report someone?

We want Veil to be a Halal and safe place for all our members to find their partner. Tap the More button, •••, on any Profile you detail and you can report and block them citing your reasons. You can also report and block existing matches by visiting the chat menu.

5. What is the 'Activity' page?

The activity page (layer symbol next to the binocular symbol on the footer menu) shows you all the activity within the app relating to your profile. You can view everyone who has liked you, visited you as well as profiles you have liked and passed

Matching & Messaging

1. How do I start chatting?

Tap the Like button, ❤️, on any new profile to express interest. If they Like you back you can instant message within the app in Chat. If you discover someone especially special and want to show your sincerity and enthusiasm as well as match them even if they’re yet to Like you back, use the ‘Booster match’ (rocket chat symbol) to instantly match with them and send a message. What is a ‘Booster Match’? If you discover someone especially special and want to stand out from the crowd, try a ‘Booster Match’. This also enables you to match with someone before they’ve Liked you back. All user’s get 1 Free Booster Match per month. Tap the Booster button on any profile that you haven’t matched previously to buy more Booster Matches. It’s free for them to reply and you can send as many messages as you wish. If the matcher isn’t suitable simply Unmatch them from the More menu (the ••• button top right of any Chat).

2. Can I message someone I haven’t matched with?

Only members who have Liked one another are able to Chat. If you don’t want to wait, or are really keen to message someone, you can use ‘Booster Match’ with that member.

3. What is a 'Veil Compliment'?

On the Veil app (from veil.mobi), a Veil Compliment is:

A special feature that lets you send a direct, personalized compliment to someone before matching.

Here’s how it works:

Instead of just swiping right (like on normal dating apps), you can send a compliment to someone’s photo or profile to stand out and show real interest.

The other person will see your compliment immediately, even if you haven’t matched yet.

It’s a way to boost your chances of making a connection by being more thoughtful and direct.

In short:
👉 A Veil Compliment = a fast-track, personal message to someone you’re interested in, used to make a stronger first impression.

4. What is 'Veil Rewind'?

Veil Rewind is a feature in the Veil app that allows users to undo their last swipe decision. If you’ve accidentally passed on or liked someone, you can immediately revisit their profile and change your decision.

5. How do I unmatch someone?

You can unmatch a user buy going into Chat → Menu → Unmatch User The chat thread/history will still remain but the user will not be able to message you again.

6. Can I undo a Like or Pass?

Yes, you can undo a Like or Pass on the Veil app using the Veil Rewind feature.

7. Why am I not getting matches?

Gaining Matches can take time. All you can do is ensure your profile is the best it can be. Ensure all sections are completed fully and your profile photos show you in your best light. First impressions do count, and you can always enhance your profile using Premium.

8. Why should I widen my filters?

When you are discovering new profiles and it no longer returns any further results than it means you have to expand your Search Preferences as the more specific it is, the less likely you are seeing new profiles. We are still relatively new to the market and are constantly adding amazing verified profiles every day. To Broaden your filters by going to Menu → Search Preferences

Veil Premium

1. What is Veil Premium?

Veil Premium helps you stand out from the crowd and find your perfect partner faster with a collection of exclusive, powerful features. Unlike all other Muslim marriage networks, we don’t believe in expensive memberships. Our premium plan you will notice is the lowest cost-effective plan on the market as we only seek payment to be able to maintain Veil and provide a reliable experience globally for all Muslims seeking a spouse. Here’s a highlight of Premium

Unlimited Swipes – No timers, no waiting, Swipe as much as you want
30 Booster Matches – Use Booster Matches to instantly chat with members you find that extra special.
Unlimited Rewinds – Unlimited Change Swipes (change a Pass to a Like and vice versa)
Front of the queue – Appear first to others in your area in Discover
Support us – Feel good in supporting us in transforming how Muslims meet and marry
VIP – Stand out from the crowd with a VIP badge on your profile.
No ads – No interruptions.

To purchase go to Menu → Get Premium anytime.

2. How do I cancel my subscription?

Apple/Google handles all payments/refunds and subscriptions, not Veil. Only a customer can cancel a subscription – we are not able to ourselves. Note a trial subscription must be cancelled up to 24 hours before it expires in order to not be charged/renewed. A free trial can only be purchased ONCE per Apple/Google ID as per their terms. Also remember – deactivating your Veil account does not automatically cancel any subscriptions. You must follow the below instructions as they are handled independently by Apple/Google. Once cancelled as below, your Veil app will still show you as a gold member until the expiry date of the subscription or trial.

On iOS

On your iPhone, go to Settings → [your name] → iTunes & App Store
Tap your Apple ID at the top of the screen
Tap View Apple ID, you might need to sign in or use Touch ID
Tap Subscriptions and Veil Premium
Use the options to manage your subscription You can choose a different subscription offering, or tap Cancel Subscription to cancel your subscription If you cancel, your subscription will stop at the end of the current billing cycle

On Android

Launch the Google Play Store app
Tap ⚙ Menu → Subscriptions and tap on Veil
Tap Cancel and Yes to confirm the cancellation
Now, the status of this Subscription has been changed from Subscribed to Cancelled

3. Why was I charged after a free trial?

We offer all new members a 3-day free trial which carries over to a subscription if not cancelled. A free trial can only be purchased ONCE per Apple/Google ID as per their terms. We have no way to detect if your Apple/Google ID has already bought a Free trial. The payment dialogue to confirm payment comes directly from Apple/Google and clearly states if a free trial is eligible and the price of the product. Please ensure you read this correctly before confirming the purchase – we cannot be held responsible for this being overlooked. Note a trial subscription must be cancelled up to 24 hours before it expires in order to not be charged/renewed. Apple/Google handles all payments/refunds and subscriptions, not Veil. Only a customer can cancel a subscription – we are not able to ourselves. Please refer to our other answered questions regarding cancelling any subscription as well as applying to Apple/Google for a refund.

Technical Issues

1. I’m not getting push notifications.

First, check they are enabled in ⚙ Menu → Settings (The Push notifications switch must be toggled on). Once confirmed please also ensure they are enabled in your phone’s settings for the Veil app. Please contact us for further assistance if you continue experiencing this issue.

2. Veil doesn’t work on my Wi-Fi. Why?

If you experience the rare occasion of Veil not working on Wi-Fi, this means Some wifi broadband providers’ parental controls may block Veil as it’s essentially classed for use by members who are 18+ only. You can either use your mobile data or simply get Veil unblocked by contacting your broadband provider.